Frequently Asked Questions
Please read our FAQ before sending us a message.
There are a number of payment options to choose from:
Visa branded dankort
All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our customer service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We ship orders all over the world.
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.